Point of Experience
Should you use online review sites like TripAdvisor and Yelp?
November 26, 2014
With Thanksgiving and Christmas approaching many people are looking at sites like TripAdvisor or Yelp to read feedback from hotels, restaurants and bars. But should we believe them?
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Is technology driving people to change or are people driving technology?
November 11, 2014
The world is changing, Technology is changing, Consumers are changing. To grow, your business must exceed the pace of change.
Are You Ready For December 14th?
October 15, 2014
No this is not a 'millennium' type computer bug that you need to worry about, but if you have a business you should get your business ready to take advantage of this date.
4 Less Obvious Reasons Why Customers Vanish
October 9, 2014
We have already shared with you some of the top reasons why customers disappear and as a result businesses fail but here are a few less obvious ones for you the think about and why you should think about your Customer Feedback methods.
What Teddy Bears can teach us in Business
September 22, 2014
To continue our series about what teddy bears in business and when listening to a 9 years old increased sales.
Your New Hires Won’t Succeed Unless You Onboard Them Properly crwd.fr/2s9L75d https://t.co/9j0JZ3dnXe
How Teddy Bears Can Help you Win More Customers
September 18, 2014
We are passionate about providing great service and helping business of all shapes and sizes deliver WOW Customer Experiences.
So we’ve created a short series of blogs to share with you our nuggets of building a business and how that experience gave birth to SurveyMe.
How our experience of building a Teddy Bear empire helped create our vision for SurveyMe.
Did you know?
An average 83% response rate by using mobile devices at ‘Point of Experience’
Are you capturing feedback in real-time? If not here's how
September 2, 2014
When you think of getting feedback or doing a survey you need to consider if the method you currently use is giving you true and real-time feedback.
How to ensure your visitors' centre listens to its customers
August 11, 2014
How one visitor centre uses SurveyMe to understand its customer experience and increase sales. Read our real-life case study..
What's new with SurveyMe?
June 16, 2014
Sorry for the radio silence in the last few weeks I promise we have been very busy making SurveyMe even better than ever before. For
those of you that haven't already noticed its been very busy few months doing a few minor things like; rebranding, producing a new website and a new app (we've also moved offices and got some new recruits onboard!).
Should I run a customer survey, surely its not important?
June 2, 2014
The old management adage – “You can't manage what you don't measure” is as relevant today as it ever was. Unless you measure something you don't know if it is getting better or worse. You can't manage for improvement if you don't measure to see what is getting better and what isn't.