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How to measure your MHX to get information gold

August 5, 2015

If you are in business you have probably heard of CXM, CX, CSM, NPS, NCAS (if not where have you been?!). You need a dictionary to understand what they all mean but have you heard of MHX? What is MHX, how do you measure it and why do you need it as a business? Read on my friend .....

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When is the right time to catch your customers?

April 28, 2015

This is a common question we are asked often by business owners. This comes down to if you want to be someone that makes things happen, wait for things to happen or wonder what the heck just happened!

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How to become part of the Customer Centric Evolution

January 22, 2015

When we are young we are generally taught, by our parents, that we have one mouth but two ears and to use them in that quantity. When we start in business listening to your customers and employees is rarely thought about. So how do you listen to your customers and employees?

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Why mobile reward apps increase customer loyalty

December 9, 2014

What is the relationship between loyalty, getting rewards and your brain? Find out the reason why giving rewards for feedback leads to huge increases in the loyalty of your customers.

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4 Less Obvious Reasons Why Customers Vanish

October 9, 2014

We have already shared with you some of the top reasons why customers disappear and as a result businesses fail but here are a few less obvious ones for you the think about and why you should think about your Customer Feedback methods.

Enter to win! Take @MGNFiveStarCinema survey on our app and be entered to win a Cars 3 Movie pack #cars3 #summertwitter.com/i/web/status/8…

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How Teddy Bears Can Help you Win More Customers

September 18, 2014

We are passionate about providing great service and helping business of all shapes and sizes deliver WOW Customer Experiences. So we’ve created a short series of blogs to share with you our nuggets of building a business and how that experience gave birth to SurveyMe. How our experience of building a Teddy Bear empire helped create our vision for SurveyMe.

Did you know?

An average 83% response rate by using mobile devices at ‘Point of Experience’

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How To Pitch A Question In A Feedback Survey

March 31, 2014

Getting feedback via customer surveys can uncover valuable critical and objective information to help you make important business and marketing decisions. But writing bad survey questions can skew or spoil the results before you begin. Follow these simple tips to optimise your questionnaire.