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How Google Sees Value in Real-Time Feedback

June 23, 2015

Google launches quick user feedback surveys inside the Play Store so what does that tell you to help your business?

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When is the right time to catch your customers?

April 28, 2015

This is a common question we are asked often by business owners. This comes down to if you want to be someone that makes things happen, wait for things to happen or wonder what the heck just happened!

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Don't Yelp! Why suing your customers is a bad idea

April 17, 2015

Yet another small business has reached the international headlines for suing a customer who gave them negative reviews on Yelp. This is the reason why we believe online review sites are not to be trusted.

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Customer Feedback: Are you on the fast track?

April 7, 2015

Have you ever asked your customers directly what they think about you, your products, your team or your services? Or does your current feedback system make you feel like you’ve missed the train and delivered too little information and too late for you change perceptions?

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Tips for your KILLER follow up questions

February 11, 2015

So you have asked THE most important question, now what do you ask to help your business deliver what your customers are looking for?

Enter to win! Take @MGNFiveStarCinema survey on our app and be entered to win a Cars 3 Movie pack #cars3 #summertwitter.com/i/web/status/8…

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How to become part of the Customer Centric Evolution

January 22, 2015

When we are young we are generally taught, by our parents, that we have one mouth but two ears and to use them in that quantity. When we start in business listening to your customers and employees is rarely thought about. So how do you listen to your customers and employees?

Did you know?

An average 83% response rate by using mobile devices at ‘Point of Experience’

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Why Mobile Survey Apps Improve Your Customer Engagement

December 16, 2014

If you’re one of those business decision-makers that view collecting customer feedback as a chore, you may be surprised to learn that you are in the majority!

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Why mobile reward apps increase customer loyalty

December 9, 2014

What is the relationship between loyalty, getting rewards and your brain? Find out the reason why giving rewards for feedback leads to huge increases in the loyalty of your customers.

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New Feature: Reveal Survey Questions & Rewards

December 4, 2014

You have asked and we are happy to say we have delivered!

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Should you use online review sites like TripAdvisor and Yelp?

November 26, 2014

With Thanksgiving and Christmas approaching many people are looking at sites like TripAdvisor or Yelp to read feedback from hotels, restaurants and bars. But should we believe them?