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4 Less Obvious Reasons Why Customers Vanish

October 9, 2014

We have already shared with you some of the top reasons why customers disappear and as a result businesses fail but here are a few less obvious ones for you the think about and why you should think about your Customer Feedback methods.

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What Teddy Bears can teach us in Business

September 22, 2014

To continue our series about what teddy bears in business and when listening to a 9 years old increased sales.

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How Teddy Bears Can Help you Win More Customers

September 18, 2014

We are passionate about providing great service and helping business of all shapes and sizes deliver WOW Customer Experiences. So we’ve created a short series of blogs to share with you our nuggets of building a business and how that experience gave birth to SurveyMe. How our experience of building a Teddy Bear empire helped create our vision for SurveyMe.

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Are you capturing feedback in real-time? If not here's how

September 2, 2014

When you think of getting feedback or doing a survey you need to consider if the method you currently use is giving you true and real-time feedback.

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How to ensure your visitors' centre listens to its customers

August 11, 2014

How one visitor centre uses SurveyMe to understand its customer experience and increase sales. Read our real-life case study..

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How Often Should I Do A Client Feedback Survey?

August 7, 2014

Well in a perfect world businesses should be asking for continuous feedback from their customers. How else will you know when something is going wrong?

Did you know?

An average 83% response rate by using mobile devices at ‘Point of Experience’

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Should I run a customer survey, surely its not important?

June 2, 2014

The old management adage – “You can't manage what you don't measure” is as relevant today as it ever was. Unless you measure something you don't know if it is getting better or worse. You can't manage for improvement if you don't measure to see what is getting better and what isn't.

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What type of Survey should I run?

April 28, 2014

Most customer engagement programs are reactive, campaign driven exercises that are usually a reaction to one or more of the following factors. 1. A loss of customers 2. Forward planning issues 3. A perceived drop in service quality 4. A lack of sales

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How To Pitch A Question In A Feedback Survey

March 31, 2014

Getting feedback via customer surveys can uncover valuable critical and objective information to help you make important business and marketing decisions. But writing bad survey questions can skew or spoil the results before you begin. Follow these simple tips to optimise your questionnaire.