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How to measure your MHX to get information gold

August 5, 2015

If you are in business you have probably heard of CXM, CX, CSM, NPS, NCAS (if not where have you been?!). You need a dictionary to understand what they all mean but have you heard of MHX? What is MHX, how do you measure it and why do you need it as a business? Read on my friend .....

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When is the right time to catch your customers?

April 28, 2015

This is a common question we are asked often by business owners. This comes down to if you want to be someone that makes things happen, wait for things to happen or wonder what the heck just happened!

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Don't Yelp! Why suing your customers is a bad idea

April 17, 2015

Yet another small business has reached the international headlines for suing a customer who gave them negative reviews on Yelp. This is the reason why we believe online review sites are not to be trusted.

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Customer Feedback: Are you on the fast track?

April 7, 2015

Have you ever asked your customers directly what they think about you, your products, your team or your services? Or does your current feedback system make you feel like you’ve missed the train and delivered too little information and too late for you change perceptions?

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How to resuscitate your business & get more customers

February 18, 2015

Do you ever feel that your business could do with a reboot to perpetuate significant growth? Well we show you how, by using mobile survey apps like ours, you can gain more customers and keep them loyal to your business.

New conference room, new conference room chairs. https://t.co/7x5aTR3XDn

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Tips for your KILLER follow up questions

February 11, 2015

So you have asked THE most important question, now what do you ask to help your business deliver what your customers are looking for?

Did you know?

An average 83% response rate by using mobile devices at ‘Point of Experience’

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How to calculate your Customer Sentiment or NPS

February 11, 2015

From our blog last week talking about 'The MOST important question to as your customers' here we tell you how to calculate your NCAS or NPS score.

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Facts about Customer Service

February 5, 2015

Simple facts about Customer Service

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If you use online surveys, Mobile Survey Apps are the next generation.

January 27, 2015

Do you use web surveys or online surveys? Why not be seen where your customers are looking with our free Mobile Survey App and help your business grow.

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Why Mobile Survey Apps Improve Your Customer Engagement

December 16, 2014

If you’re one of those business decision-makers that view collecting customer feedback as a chore, you may be surprised to learn that you are in the majority!