Point of Experience
Why mobile reward apps increase customer loyalty
December 9, 2014
What is the relationship between loyalty, getting rewards and your brain? Find out the reason why giving rewards for feedback leads to huge increases in the loyalty of your customers.
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New Feature: Reveal Survey Questions & Rewards
December 4, 2014
You have asked and we are happy to say we have delivered!
Should you use online review sites like TripAdvisor and Yelp?
November 26, 2014
With Thanksgiving and Christmas approaching many people are looking at sites like TripAdvisor or Yelp to read feedback from hotels, restaurants and bars. But should we believe them?
Is technology driving people to change or are people driving technology?
November 11, 2014
The world is changing, Technology is changing, Consumers are changing. To grow, your business must exceed the pace of change.
Are you capturing feedback in real-time? If not here's how
September 2, 2014
When you think of getting feedback or doing a survey you need to consider if the method you currently use is giving you true and real-time feedback.
New conference room, new conference room chairs. https://t.co/7x5aTR3XDn
How Often Should I Do A Client Feedback Survey?
August 7, 2014
Well in a perfect world businesses should be asking for continuous feedback from their customers. How else will you know when something is going wrong?
Did you know?
An average 83% response rate by using mobile devices at ‘Point of Experience’
Should I run a customer survey, surely its not important?
June 2, 2014
The old management adage – “You can't manage what you don't measure” is as relevant today as it ever was. Unless you measure something you don't know if it is getting better or worse. You can't manage for improvement if you don't measure to see what is getting better and what isn't.
What type of Survey should I run?
April 28, 2014
Most customer engagement programs are reactive, campaign driven exercises that are usually a reaction to one or more of the following factors.
1. A loss of customers
2. Forward planning issues
3. A perceived drop in service quality
4. A lack of sales
How To Pitch A Question In A Feedback Survey
March 31, 2014
Getting feedback via customer surveys can uncover valuable critical and objective information to help you make important business and marketing decisions. But writing bad survey questions can skew or spoil the results before you begin. Follow these simple tips to optimise your questionnaire.