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Why mobile reward apps increase customer loyalty

December 9, 2014

What is the relationship between loyalty, getting rewards and your brain? Find out the reason why giving rewards for feedback leads to huge increases in the loyalty of your customers.

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New Feature: Reveal Survey Questions & Rewards

December 4, 2014

You have asked and we are happy to say we have delivered!

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Should you use online review sites like TripAdvisor and Yelp?

November 26, 2014

With Thanksgiving and Christmas approaching many people are looking at sites like TripAdvisor or Yelp to read feedback from hotels, restaurants and bars. But should we believe them?

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Is technology driving people to change or are people driving technology?

November 11, 2014

The world is changing, Technology is changing, Consumers are changing. To grow, your business must exceed the pace of change.

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Are you capturing feedback in real-time? If not here's how

September 2, 2014

When you think of getting feedback or doing a survey you need to consider if the method you currently use is giving you true and real-time feedback.

Story of how @peacecentre have helped with those that have been traumatized: hubs.ly/H07Bb0j0 #manchestertwitter.com/i/web/status/8…

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How Often Should I Do A Client Feedback Survey?

August 7, 2014

Well in a perfect world businesses should be asking for continuous feedback from their customers. How else will you know when something is going wrong?

Did you know?

An average 83% response rate by using mobile devices at ‘Point of Experience’

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Should I run a customer survey, surely its not important?

June 2, 2014

The old management adage – “You can't manage what you don't measure” is as relevant today as it ever was. Unless you measure something you don't know if it is getting better or worse. You can't manage for improvement if you don't measure to see what is getting better and what isn't.

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What type of Survey should I run?

April 28, 2014

Most customer engagement programs are reactive, campaign driven exercises that are usually a reaction to one or more of the following factors. 1. A loss of customers 2. Forward planning issues 3. A perceived drop in service quality 4. A lack of sales

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How To Pitch A Question In A Feedback Survey

March 31, 2014

Getting feedback via customer surveys can uncover valuable critical and objective information to help you make important business and marketing decisions. But writing bad survey questions can skew or spoil the results before you begin. Follow these simple tips to optimise your questionnaire.