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How to measure your MHX to get information gold

August 5, 2015

If you are in business you have probably heard of CXM, CX, CSM, NPS, NCAS (if not where have you been?!). You need a dictionary to understand what they all mean but have you heard of MHX? What is MHX, how do you measure it and why do you need it as a business? Read on my friend .....

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How to calculate your Customer Sentiment or NPS

February 11, 2015

From our blog last week talking about 'The MOST important question to as your customers' here we tell you how to calculate your NCAS or NPS score.

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How to become part of the Customer Centric Evolution

January 22, 2015

When we are young we are generally taught, by our parents, that we have one mouth but two ears and to use them in that quantity. When we start in business listening to your customers and employees is rarely thought about. So how do you listen to your customers and employees?

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How Teddy Bears Can Help you Win More Customers

September 18, 2014

We are passionate about providing great service and helping business of all shapes and sizes deliver WOW Customer Experiences. So we’ve created a short series of blogs to share with you our nuggets of building a business and how that experience gave birth to SurveyMe. How our experience of building a Teddy Bear empire helped create our vision for SurveyMe.

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How to ensure your visitors' centre listens to its customers

August 11, 2014

How one visitor centre uses SurveyMe to understand its customer experience and increase sales. Read our real-life case study..

Enter to win! Take @MGNFiveStarCinema survey on our app and be entered to win a Cars 3 Movie pack #cars3 #summertwitter.com/i/web/status/8…

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What's new with SurveyMe?

June 16, 2014

Sorry for the radio silence in the last few weeks I promise we have been very busy making SurveyMe even better than ever before. For those of you that haven't already noticed its been very busy few months doing a few minor things like; rebranding, producing a new website and a new app (we've also moved offices and got some new recruits onboard!).

Did you know?

An average 83% response rate by using mobile devices at ‘Point of Experience’

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How To Pitch A Question In A Feedback Survey

March 31, 2014

Getting feedback via customer surveys can uncover valuable critical and objective information to help you make important business and marketing decisions. But writing bad survey questions can skew or spoil the results before you begin. Follow these simple tips to optimise your questionnaire.

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How mobile has changed the customer feedback process forever

January 24, 2014

An event management client of ours recently shared some interesting insight. Their event had over 100 exhibitors and 4,500 visitors over two days. After the event they admitted that they had been very sceptical about using a mobile app to get live feedback...