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New Feature: Reveal Survey Questions & Rewards

December 4, 2014

You have asked and we are happy to say we have delivered!

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Should you use online review sites like TripAdvisor and Yelp?

November 26, 2014

With Thanksgiving and Christmas approaching many people are looking at sites like TripAdvisor or Yelp to read feedback from hotels, restaurants and bars. But should we believe them?

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4 Less Obvious Reasons Why Customers Vanish

October 9, 2014

We have already shared with you some of the top reasons why customers disappear and as a result businesses fail but here are a few less obvious ones for you the think about and why you should think about your Customer Feedback methods.

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What Teddy Bears can teach us in Business

September 22, 2014

To continue our series about what teddy bears in business and when listening to a 9 years old increased sales.

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How Often Should I Do A Client Feedback Survey?

August 7, 2014

Well in a perfect world businesses should be asking for continuous feedback from their customers. How else will you know when something is going wrong?

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Should I run a customer survey, surely its not important?

June 2, 2014

The old management adage – “You can't manage what you don't measure” is as relevant today as it ever was. Unless you measure something you don't know if it is getting better or worse. You can't manage for improvement if you don't measure to see what is getting better and what isn't.

Did you know?

An average 83% response rate by using mobile devices at ‘Point of Experience’

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What type of Survey should I run?

April 28, 2014

Most customer engagement programs are reactive, campaign driven exercises that are usually a reaction to one or more of the following factors. 1. A loss of customers 2. Forward planning issues 3. A perceived drop in service quality 4. A lack of sales

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How To Pitch A Question In A Feedback Survey

March 31, 2014

Getting feedback via customer surveys can uncover valuable critical and objective information to help you make important business and marketing decisions. But writing bad survey questions can skew or spoil the results before you begin. Follow these simple tips to optimise your questionnaire.

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How mobile has changed the customer feedback process forever

January 24, 2014

An event management client of ours recently shared some interesting insight. Their event had over 100 exhibitors and 4,500 visitors over two days. After the event they admitted that they had been very sceptical about using a mobile app to get live feedback...