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Are You Ready For December 14th?

October 15, 2014

No this is not a 'millennium' type computer bug that you need to worry about, but if you have a business you should get your business ready to take advantage of this date.

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4 Less Obvious Reasons Why Customers Vanish

October 9, 2014

We have already shared with you some of the top reasons why customers disappear and as a result businesses fail but here are a few less obvious ones for you the think about and why you should think about your Customer Feedback methods.

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Are you capturing feedback in real-time? If not here's how

September 2, 2014

When you think of getting feedback or doing a survey you need to consider if the method you currently use is giving you true and real-time feedback.

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How Often Should I Do A Client Feedback Survey?

August 7, 2014

Well in a perfect world businesses should be asking for continuous feedback from their customers. How else will you know when something is going wrong?

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Should I run a customer survey, surely its not important?

June 2, 2014

The old management adage – “You can't manage what you don't measure” is as relevant today as it ever was. Unless you measure something you don't know if it is getting better or worse. You can't manage for improvement if you don't measure to see what is getting better and what isn't.

Your New Hires Won’t Succeed Unless You Onboard Them Properly

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What type of Survey should I run?

April 28, 2014

Most customer engagement programs are reactive, campaign driven exercises that are usually a reaction to one or more of the following factors. 1. A loss of customers 2. Forward planning issues 3. A perceived drop in service quality 4. A lack of sales

Did you know?

An average 83% response rate by using mobile devices at ‘Point of Experience’

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How mobile has changed the customer feedback process forever

January 24, 2014

An event management client of ours recently shared some interesting insight. Their event had over 100 exhibitors and 4,500 visitors over two days. After the event they admitted that they had been very sceptical about using a mobile app to get live feedback...