Point of Experience
Is technology driving people to change or are people driving technology?
November 11, 2014
The world is changing, Technology is changing, Consumers are changing. To grow, your business must exceed the pace of change.
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Are You Ready For December 14th?
October 15, 2014
No this is not a 'millennium' type computer bug that you need to worry about, but if you have a business you should get your business ready to take advantage of this date.
What type of Survey should I run?
April 28, 2014
Most customer engagement programs are reactive, campaign driven exercises that are usually a reaction to one or more of the following factors.
1. A loss of customers
2. Forward planning issues
3. A perceived drop in service quality
4. A lack of sales
How mobile has changed the customer feedback process forever
January 24, 2014
An event management client of ours recently shared some interesting insight. Their event had over 100 exhibitors and 4,500 visitors over two days. After the event they admitted that they had been very sceptical about using a mobile app to get live feedback...