Policies

This privacy policy applies to all the Web sites and software Application of SurveyMe Limited ("SurveyMe", "we" or "us"), including  www.survey-me.com ( the "Site"), Survey Me and (‘the App’) and the services available through the Site. We may post supplementary privacy notices for some of those services where more detailed information is required to explain our privacy practices in relation to them.

If you have questions or concerns regarding this policy, you should first contact us at support@survey-me.com

Our computer systems are currently based in the United Kingdom, so your personal data will be processed by us in the United Kingdom. By clicking "I Agree" (or any other button indicating your acceptance of this privacy policy), you expressly consent to: (i) the collection, use, disclosure, and processing of your personal data in the manner described in this privacy policy, and (ii) if you are a visitor from outside of the United Kingdom, the transfer of all such information to the United Kingdom and the processing of that information as described in this privacy policy.

1. INFORMATION COLLECTION

Information You Provide
If you register for a free account, we collect your email address and password and may collect certain demographic information, such as your time zone or country.

If you purchase a business account or other service from us, you must provide certain additional personal data on our order form; in particular, certain contact information (including your name, address, email address, and billing address) and financial information (including credit card number and expiration date, bank account number, or similar payment information), which we use for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. You will not be able to open an account if you do not provide the information that is identified as required in the account registration and/or purchase process.

When registering for an account or using other features on our Site, you may also have the option to provide business and additional demographic information to us. We encourage you to submit this information so we can provide you a more personalized experience on our Site, but such information is not required to use the Site.

If you submit a testimonial to the Site, we may collect your name, email address and any other personal data that you voluntarily include in your testimonial.

If you subscribe to a newsletter, we may collect your name and email address.

From time-to-time we may provide you with the opportunity to participate in our contests or surveys on the Site. If you participate, we may request certain personal data from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes demographic information (such as zip code), and could also include contact information (such as your name and address).

We may collect your personal data from third parties if you give permission for those third parties to share your information with us. For example, we provide you with the option of signing into our Site with your Facebook account details. If you do this, the authentication of your details is handled by Facebook and we only collect information about your Facebook account that you expressly agree to share with us at the time you give permission for your SurveyMe account to be linked to your Facebook account.

If you are a survey respondent, we may collect personal data from you on behalf of the survey creator whose survey you have responded to. Survey creators may have their own privacy policies which apply to surveys that they create using our services and that detail how they handle your personal data. We encourage you to read any such policy. All responses to surveys are collected through SurveyMe are collected anonymously through the App and the Site but this feature does not prevent the creator from including specific survey questions that ask you for personal data. As between you and us, your submission of personal data is voluntary and you may opt out of responding at any time. However, if you do respond, you consent to its provision to us for the purpose of delivering our services to the survey creator.

If a user uses our tool to send you a survey invitation email, we collect your email address if the user provides it to us.

Internet Protocol (IP) Addresses
Your Internet protocol (IP) address is automatically assigned to your computer when you use the World Wide Web. Our servers record the incoming IP addresses of users of our Site (including both survey creators, and survey respondents who may or may not have an account with SurveyMe) and store them in log files. We use these IP addresses for our billing purposes and for non-billing purposes such as system and survey administration, record keeping, tracking which Web sites refer the most people to SurveyMe, tracking the countries in which Site users are located, and controlling abuse (e.g., e-mail spam). SurveyMe also collects IP addresses of survey respondents on behalf of survey creators unless the survey creator has elected to create a survey without IP address collection turned on. By agreeing to this privacy policy, you expressly consent to SurveyMe using your IP address for its billing purposes and for any and all of the foregoing non-billing purposes. If you wish to opt out from all or part of the foregoing consent to use your IP address, you must cancel your account (if you have one) or not respond to a survey if requested to do so.

Other Information (Aggregated Information and Cookies)
In addition, we gather other information automatically and store it in log files, including, without limitation, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the Site, to understand users' movements around the Site and to gather demographic information about our user base as a whole.

We also use "cookies" to recognize specific visitors and more quickly provide personalized content, or grant you unimpeded access to the Site. Cookies are small text files a Web site can use to recognize repeat users. With cookies enabled, you will often not need to fill in password or contact information. Information gathered through cookies also helps us measure use of our Site. Cookie data allow us to track usage behavior and compile data that we can use to improve the Site.

Generally, cookies work by assigning a unique number to the user that has no meaning outside of the Web site that he or she is visiting. You can easily turn off cookies. Most browsers have a feature that allows the user to refuse cookies or issues a warning when cookies are being sent. Please consult the "Help" section of your browser for more information about how to disable cookies. However, our Site will not function as effectively without cookies. Enabling cookies ensures a smooth, efficient visit to our Site.

We use a third-party tracking service that uses cookies and web beacons to track aggregated anonymous data about visitors to our Site to capture usage and volume statistics to help us improve our Site. We have no access or control over these tracking technologies.

This privacy policy covers the use of tracking technologies by SurveyMe only and does not cover the use of tracking technologies by any third party.

Minors
Our Site is not intended for, and is not directed to, individuals under the age of majority in their place of residence ("minors"). Minors are not eligible to use the Site and must not attempt to register with the Site and/or submit any personal data to SurveyMe. SurveyMe does not knowingly collect personal data from minors or allow them to register. If it comes to our attention that we have collected personal data from a minor, we will delete this information as quickly as possible. If you have reason to believe that this has occurred, please contact us at support@survey-me.com and we will delete any such information.

We require that minors not send any information about themselves to anyone over the Internet without obtaining their parents' or legal guardians' permission beforehand.

2. INFORMATION USE

In addition to the uses of your information described elsewhere in this privacy policy, we may also use your information in one or more of the following ways. We will not use or share your personal data in ways unrelated to those described in this privacy policy without your permission.

Communications from SurveyMe
We will use your information to communicate with you and provide you with transactional messages in response to your inquiries, to provide the services you request, and to manage your account. For example, when you register for an account or recommend a third party to join SurveyMe through our referral program, you may receive a short welcome email.

We will send you service-related announcements when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. If you are a paid subscriber, you may also receive emails regarding your account status and billing. Generally, you may not opt-out of these transactional communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

As part of the registration process, we will ask for your express permission to use your information to contact you about other products and services that we offer as well as products and services offered by third parties in which you may be interested. You may opt out of receiving such communications from us at any time (but not the transactional emails described in the paragraphs above). Instructions for opting-out and unsubscribing from receiving these communications are included in each such communication sent to you, as well as described in the section below entitled "Opting Out of Communications from SurveyMe".

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe from newsletters at any time. Instructions for opting-out and unsubscribing from receiving newsletters are included in each newsletter sent to you, as well as described in the section below entitled "Opting Out of Communications from SurveyMe".

We use information that we collect from your participation in contests or surveys we create to notify contest winners and to monitor Site traffic or improve the Site (in the case of anonymous information collected in surveys).

We may post testimonials on the Site that you submit to us from time to time. We always request permission to post your testimonial on the Site, and we may use your information to contact you for the purpose of requesting such permission.

Sending Emails on Users' Behalf
At the direction of our users, we send survey invitation emails on behalf of them to email addresses provided by them. Each user's list of such email addresses is stored on our system, but the email addresses in those lists are not used by SurveyMe in any other way. The emails sent on a user's behalf appear to come from that user's email address.

Survey Results
Your survey questions, responses and results are kept in strict confidence and used in compliance with legal requirements. We will never use your survey questions or responses other than in accordance with this privacy policy unless we have your consent, and then only anonymously and by aggregating them with questions and responses from other surveys. You may be asked whether you wish to opt in to allowing us to use your survey questions and/or responses in this way at the time of creating your account or your survey. If you opt in, we may use the anonymous and aggregated survey questions and/or responses to create data services or content.

You have the ability to export, share, or publish data from your surveys. We provide various features to export, share, or publish your survey questions, responses, and results in summary or detailed format.

We may also process your information, including your survey questions and your respondents' responses, as well as aggregated data we collect through survey results to help you with your own survey creation and analysis, and to help us provide and improve our overall survey services.

Statistical Analyses
SurveyMe reserves the right to perform statistical analyses of user behaviour and characteristics. We do this in order to measure interest in, and use of, the various areas of the Site. Statistical analyses are performed on anonymous, aggregated data.

3. DATA CONTROLLER

Notwithstanding anything to the contrary in this privacy policy, with respect to the personal data that we collect through the Site registration process, SurveyMe is the data controller for such registration information and uses it in accordance with this privacy policy. For surveys that are created by a user of the Site, however, the user that creates the survey is the data controller. The survey creator determines how its survey questions and its survey respondents' responses are used and disclosed. SurveyMe only processes these survey questions and responses in accordance with the instructions and permissions selected by the user at the time of creating the survey.

4. SHARING INFORMATION WITH THIRD PARTIES

Service Providers
We use third parties to provide billing services on our Site. When you purchase a service from us, we will share contact and payment information as necessary for the billing service provider to provide that service.

We may also from time to time share your personal data with relevant persons working for other service providers who assist us to provide our survey-related services and you expressly consent to this by agreeing to this privacy policy. These service providers may include, for example, providers of survey data tools or email analytics tools, depending on the services you ask us to provide. These service providers are contractually prohibited from using your information for any purpose other than the purpose of assisting us to provide our survey-related services. You expressly consent and agree that we may transfer your data to data processors located in countries, which do not have data protection laws that provide for the same level of protection as countries in the European Economic Area. If you wish to opt out from all or part of the foregoing consent, you must cancel your account.

Other Third Parties
SurveyMe does not ever disclose your survey questions or responses unless you permit or request for us to do so.

SurveyMe may disclose survey questions and responses anonymously and by aggregating them with other users' survey questions and responses on an opt-in basis.

We may from time to time request your permission to provide your personal data to relevant persons working for third parties for various purposes, including to allow those third parties to contact you about products and services in which you may be interested. If you permit us to do so (by opting-in), we may provide your information to those third parties for those purposes. If you later wish to opt out, you may do so at no cost by contacting us at support@Survey-Me.com. However, if you wish to stop receiving communications from a third party to which we provided your information prior to your opting out, you will need to contact that third party directly. We will not sell, rent, or otherwise provide your information to any other third parties, except as otherwise described in this privacy policy.

5. DISCLOSURES REQUIRED BY LAW

We reserve the right to disclose your personal data as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us.

6. MERGER OR OTHER ACQUISITION

Under this privacy policy, you consent to our transfer of personal data to the successor in interest in connection with a merger, consolidation or other corporate reorganization in which SurveyMe participates or to the purchaser of all or substantially all of SurveyMe's assets to which this Site relates. SurveyMe will notify the applicable data protection agency in each jurisdiction of such a transfer in accordance with the notification procedures under applicable data protection laws.

7. OPTING OUT OF COMMUNICATIONS FROM SURVEYME

Upon request, SurveyMe will allow any user to opt out of our regular newsletter and from receiving emails about other products and services that we offer and products and services offered by third parties. You can contact us through our Help Center by email (support@Survey-Me.com), or follow the unsubscribe instructions included in each promotional email sent to you, including the newsletter.

Survey respondents may also opt out of receiving future surveys directly from SurveyMe via email.

8. ACCESSING, CHANGING OR DELETING YOUR INFORMATION

We endeavor to ensure that your personal data is accurate by collecting it directly from you and providing you with the ability to update it.

You can contact us at any time to access and obtain a copy of your personal data at support@Survey-Me.com. If your personal data changes, or if you no longer desire our service, you may request us to correct, update, or delete your personal data at any time, or deactivate your account, by making the change on our My Account page, by emailing our Customer Support at support@Survey-Me.com, or by contacting us by postal mail at the address listed below. We will respond to any request for access, correction, update or deletion without excessive delay, but in no event later than 14 days of SurveyMe's receipt of your request. We will promptly fulfil requests to delete personal data unless such data is required to be retained by law or the request is not technically feasible.

Where we have collected your personal data on behalf of a survey creator, contact the survey creator if you want to access, update, or delete that data. If the survey creator has their own privacy policy, please refer to it. We provide survey creators with tools to maintain any personal data they collect through a survey.

9. SURVEYME SECURITY STATEMENT

SurveyMe is aware of our users’ privacy concerns and strives to collect only as much data as is required to make our users’ experience with SurveyMe as efficient and satisfying as possible.  We also aim to collect data in the most unobtrusive manner possible.

SurveyMe utilizes some of the most advanced technology for Internet security commercially available today. When a user accesses secured areas of our site, Secure Sockets Layer (SSL) technology protects user information using both server authentication and data encryption, ensuring that user data is safe, secure, and available only to authorized persons.

SurveyMe requires users to create a unique user name and password that must be entered each time a user logs on.  SurveyMe issues a session "cookie" only to record encrypted authentication information for the duration of a specific session. The session cookie does not include either the username or password of the user.

In addition, SurveyMe is hosted in a secure data centre environment that uses a firewall, intrusion detection systems, and other advanced technology to prevent interference or access from outside intruders.  The data centre is a highly protected environment with several levels of physical access security and 24-hour surveillance.

However, no method of transmission over the Internet, or method of electronic storage, is perfectly secure.  Therefore, we cannot guarantee absolute security.  If SurveyMe learns of a security systems breach that affects certain users, then we will attempt to notify those users electronically so that they can take appropriate protective steps.  SurveyMe may also post a notice on our website if a security breach occurs.

If you have any questions about security on the SurveyMe website, please email us at support@survey-me.com

10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please check for change notices on a regular basis. If we decide to change our privacy policy in a material way, we will post a prominent change notice on the Site so it is visible to users when they log-in for the first time and/or we may notify you by email of those changes so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. For any changes to the privacy policy that affect terms and conditions for which users are required to provide prior consent, we will provide you with reasonable advance notice of such changes prior to those changes becoming effective and provide you with the opportunity to consent to those changes. If you do not cancel your subscription and continue to use the Site beyond the advance-notice period, you will be considered as having expressly consented to the changes in our privacy policy. If you disagree with the terms of this privacy policy or any updated privacy policy, you may close your account and cancel your registration and subscription at any time.

11. LINKS TO OTHER WEB SITES

This Site contains links to other Web sites that are not owned or controlled by SurveyMe. Please be aware that we, SurveyMe, are not responsible for the privacy practices of such other Web sites. We encourage you to be aware when you leave our Site and to read the privacy policies of each and every Web site that collects personal data. This privacy policy applies only to information collected by this Site and the services available through the Site.

12. CONTACT US

If you have any questions or suggestions regarding our privacy policy, please contact us at:
Email: Privacy Enquiries: support@Survey-Me.com

User Support Enquiries: support@Survey-Me.com

Press Enquiries: hello@survey-me.com

Mailing Address: SurveyMe Limited, 24 Greek Street, Stockport, Cheshire SK3 8AB, United Kingdom.